Standardized Care Hurts Patient Experience - New Study

St. Paul, Minn.—Which is more important? Standardizing care or ensuring a positive patient experience?
To patient advocate Twila Brase, president and co-founder of Citizens’ Council for Health Freedom, a patient-centered national health policy organization based in St. Paul, Minn., there shouldn’t be a trade-off. But new research shows that hospitals that adopt strategies to meet government requirements see a decline in the quality of individual patient experiences.

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